Visit us
Where to find us, how to book, and what the first visit involves.
How to get an appointment
WhatsApp is the fastest way to reach us. Tell us roughly what is going on and which days suit you, and we will come back with two or three times. Email works, WeChat works, and so does walking in, though then you take whatever room is free.
A few questions by message, so the hour itself is not spent on admin. What brought you in, how long it has been going on, what you are already taking, and where you are in your cycle if that is what you are coming for.
Monday to Saturday, Sunday by appointment
Floor of Block A, no lift to find
Or premium parking at Block C, across the street
The last first-visit slot of the day
The first visit, start to finish
初診
Come in about ten minutes early. There is one short form at reception, mostly medical history and medication, and tea while you fill it in. If you are running late, message us. We would rather move the slot than start half an hour short.
問診
Most of it is talking, and the questions go wider than the thing that brought you in. Sleep, appetite, temperature, digestion, cycle. Then the pulse and the tongue, which take a couple of minutes and tell us what the answers did not. An hour is not generosity, it is the minimum.
治療
Treatment happens on the same visit where it is appropriate. You are told what is about to happen before it happens, including where the needles go and why they are rarely in the sore bit. Everything stops the moment you say stop, and there is a bell within reach while the needles are in.
帶回
A plan in plain language, a rough number of sessions and the reasoning behind it, and a herbal formula if one is called for. Herbs are quoted before they are dispensed and you are free to say no to them. Nothing is dispensed on a standing order.
複診
You will be asked to notice one or two specific things before the next session, which is what makes a follow-up useful. Follow-ups run forty-five minutes and you book them one at a time. There is no package to finish and nothing renews on its own.
Solaris Dutamas runs the length of a city block. Aim for Block A on the ground floor, courtyard side, on the same row as the cafés.
The unit
Block A G3, ground floor, facing the courtyard
Parking
Valet or premium parking at Block C, then walk across the street
Grab drop-off
A1, 1-8, Jln Dutamas 1, Solaris Dutamas, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur
Step-free
Tell us when you book and we will meet you at the entrance
Small practical things
Loose clothing you can move in, and sleeves that push up past the elbow. A lot of points sit below the knee and above the wrist. If you come straight from the office there are shorts and a gown in the room.
What this looks like
Any recent blood work, scans or discharge notes, and a photograph of everything you take, boxes included, supplements as well as prescriptions. If you are in a fertility cycle, bring your protocol and your dates.
What this looks like
Not a heavy meal, but do not arrive on an empty stomach. Acupuncture with no food in you makes some people light-headed, and that is a dull way to spend an hour.
What this looks like
Most people feel loose and a little heavy afterwards. Some feel it the following morning instead. Either way, try not to book anything you need to be sharp for straight after the first session. There are chairs outside the room if you would rather sit for a few minutes before you drive.
What this looks like
None of it is compulsory. It only makes the hour easier. If you turn up in work clothes with nothing written down, we will still see you and work with what you can remember.
Sixty minutes. The full history, the pulse and the tongue, and treatment on the same visit where it is appropriate.
Forty-five minutes. A short review of what has shifted since the last visit, then treatment. Booked one at a time, never as a block.
Sixty minutes for the first assessment, forty-five after that, plus the loading exercises to take home and actually do.
Weighed to your case after the consultation rather than pulled off a shelf, and quoted to you before anything is dispensed. Taiwan-sourced granules, batch-tested. No standing order, no auto-refill.
Usually part of a session rather than booked on their own, and not charged separately when they are included in your treatment. Yes, cupping leaves marks. They fade in three to seven days and they are not bruises.
We do not sell them. You get a rough number of sessions after the first visit, with the reasoning, and you book them one at a time.
Published on this page before the clinic opens, and quoted in full when you book so there is no arithmetic at the counter afterwards.
Cash, card, DuitNow QR and Touch 'n Go. An itemised receipt every time, in case you are claiming it back.
We are not on an insurance panel at the moment. Ask your insurer whether they reimburse registered T&CM practitioners, and keep the receipt either way.
Anything beyond your booked session is quoted to you first, and no treatment is added on the day without you agreeing to it.
If you are in a cycle
Knowing exactly where you are changes what we do and when we do it. Stimulation, transfer, the two-week wait and a natural cycle are four different situations, not one. We work alongside your fertility clinic and your obstetrician, never instead of them, and we will say so plainly when something is better left to them.
Before you have seen the place
The physiotherapy side runs out of the same rooms and the same hour. Hands, load and a plan you can do at home, and notes that the medicine side can read.
What a follow-up is held for, either side
Doors rather than curtained bays, warm enough to undress in, and a bell within reach while the needles are in. Nobody walks past you on the way to somewhere else.
What the room is held for on a first visit
Finding us
A1, 1-8, Jln Dutamas 1, Solaris Dutamas, 50480 Kuala Lumpur. We are unit G3 on the ground floor of Block A, courtyard side. Message us if you would rather we dropped you a pin. Tell us when you book if you need step-free access and we will walk you through the entrance before you come.
There is no station within walking distance, so most people drive or take a Grab. Set the drop-off to Solaris Dutamas rather than Publika, or you will be let out at the wrong end of a very long block.
Valet or premium parking is at Block C, on the other side of the street, and it is a short walk across to us from there.
The machines take cards and Touch 'n Go. It fills up over lunch, so give yourself a few minutes more than you think you need.
Monday to Saturday, 10am to 7pm, Sunday and public holidays by appointment. The last first-visit slot is 6pm, because an hour is an hour.
Getting hold of us
011-5886 1106. We aim to answer within the hour during clinic hours. Send your name, what is going on, and the days that suit you, and we will come back with times.
The same number takes calls during clinic hours. Useful if you would rather write or speak in Chinese, and one of us will.
info@hemuwellness.com for records, receipts, scans and anything else with an attachment. Slower than a message, but it leaves a paper trail you can keep.
Messages reach @hemu_wellnesscentre and our Facebook page too, though more slowly, and they are the best place to see the room before you decide. Anything urgent is better sent to WhatsApp.
Walk-ins are welcome whenever a room is free. A first visit runs a full hour though, and an hour is far easier to protect if you book it. Messages sent after we close are answered the next morning.
Before you book
No, you can book directly. If you have recent scans, blood work or a specialist's letter, bring them. None of it is required, all of it is useful.
It depends on the case, and you will be given a rough number after the first visit rather than being signed up to a package. Something acute may take two or three sessions. Something you have carried for years takes longer, and we would rather say so at the start than at session eight.
That depends which treatment you end up having, and it is set out honestly on the Treatments Products page, marks and all. The short version is that needles are not painful, cupping is not painful, and everything stops the moment you say stop.
Certain points and techniques are avoided in pregnancy, and treatment is adapted by trimester. Tell us how far along you are when you book, not on the table. We will ask you to clear it with your obstetrician first, and we are happy to be told no.
Tell us everything you are on, supplements included, and we check before anything is prescribed. Some combinations we space out through the day, some we avoid altogether. Never stop or change a prescribed medicine on our account. That decision belongs to the doctor who prescribed it.
Message us at least twenty-four hours ahead and there is no charge. Under that, we will still try to fill the slot. If you are running late on the day, tell us. We will treat you with the time that is left rather than rushing an hour into twenty minutes, or move you to the next free slot if that is better.
Yes. There is a chair in the room. Parts of the examination are done privately and we will ask them to step out for those, but nobody has to sit through the consultation alone.
Women's health is what we are built around, and it is most of what we do. It is not all of it. Anyone can come to us for pain, sports injuries, sleep and digestion, and the physiotherapy side of the clinic is open to everyone.
